Our organisation is committed to respecting the wishes of our clients and we will do this by:

 

• Listening to you and giving you the support required to help you make life choices that are in your best interest.

• Allowing you to be safe and free from harm when engaging with our organisation.

• Treating your personal information as confidential as required by Australian Law. On those occasions when we are required to discuss your situation with somebody else we will discuss this with you first.

• Assisting you to stay healthy, happy and safe in your own home.

• Listening to you and being adaptable when there are things we can change about our organisation that will help us to serve you better.

• Responding promptly to feedback and complaints and reviewing our service quality regularly.